Support
Real help from the people who build GearDesk. No bots, no ticket maze.
Email us
The fastest way to reach us. We answer questions about setup, tags, accounts, and anything else, usually within one business day.
hello@geardesk.appGetting started
New to GearDesk? Here's the short version:
- A manager creates your organization and signs in at geardesk.app/app; managers land in the admin dashboard at geardesk.app/admin.
- Add your gear and storage locations in the admin dashboard, then print a QR tag for each item.
- Crew scan a tag with their phone, pick a realistic return window, and go. GearDesk handles the reminders.
Frequently asked
How do QR tags work?
Stick a code on each item. Anyone on your team scans it in the app to check gear out or back in. No separate hardware and no app install: it runs in the phone browser.
What's the difference between a manager and crew?
Managers (admins) run the dashboard: gear details, storage, users, organization settings, and billing. Crew (staff) use the app to scan, check out, and return gear.
Do you have "due dates"?
No. GearDesk uses realistic return windows (end of day, end of week, or a custom length) and gentle reminders when a window lapses, instead of hard due dates and fines.
Is my data private?
Yes. Each organization's data is isolated from every other, encrypted in transit, and never sold. See our Privacy Policy for details.
How does billing work?
Start with a 14-day free trial: every feature, no credit card. Plans scale with your fleet, not your headcount. Questions about pricing or a plan change? Email us and we'll sort it out.
How do I delete my account or data?
You can delete your account from within the app, or email us and we'll take care of it.
Still stuck?
Email hello@geardesk.app with your organization name and what's happening. A screenshot helps. We'll get you moving.